Privacy Policy for WABA AL QALAM

WABA AL QALAM (“the App”) is an internal-use application designed exclusively for private organizational purposes. The App integrates with Meta’s WhatsApp Business Cloud API to handle business messaging. This Privacy Policy explains what data is processed, how it is used, and how it is protected.

1. Purpose of the App

WABA AL QALAM is strictly for internal use by authorized personnel. It is not publicly distributed and is not intended for consumer use. Its purpose is to manage WhatsApp Business communications within the organization.

2. Data We Collect

2.1 Message Metadata

• Message IDs
• Timestamps
• Delivery and read statuses
• Message types (text, image, template, etc.)

2.2 WhatsApp Contact Information

• Sender phone numbers
• Names (if provided by the sender)
• Your WhatsApp Business phone number

2.3 Message Content

When required for functionality, the App processes inbound and outbound message content. The App does not store or analyze message content beyond operational needs.

3. How We Use the Data

Data is used solely for:

• Processing WhatsApp business messages
• Automating internal communication flows
• Ensuring message delivery reliability
• Responding to users who contact the business

No data is used for advertising, tracking, profiling, or sharing with external parties.

4. Data Sharing

We do not share any data with third parties. Data is exchanged only with WhatsApp/Meta servers as required for normal API operations.

5. Data Storage & Retention

• Data is stored only as long as needed for internal operations.
• No long-term external retention occurs unless required for logs.
• Access is limited to authorized internal personnel.

6. Security Measures

• Restricted internal access
• Secure management of API credentials
• HTTPS-only communication
• Internal network protections

7. User Rights

External WhatsApp users may request deletion of message data or related information processed by the App. We follow Meta’s platform rules and applicable privacy laws.

8. Children’s Data

WABA AL QALAM does not target or knowingly process data from children.

9. Policy Updates

This Privacy Policy may be updated from time to time. The most current version will always be available at this URL.