How to File a Labor Complaint in the UAE: A Detailed Guide
If you’re facing employment-related issues in the UAE, such as unpaid salaries, unfair termination, or other violations of the UAE Labour Law, you have the right to file a labor complaint with the Ministry of Human Resources and Emiratisation (MoHRE). This guide provides a comprehensive overview of the process, empowering you to seek a fair resolution.
When to File a Labor Complaint:
You can file a complaint with MoHRE if you encounter any of the following labor-related issues:
- Unpaid or delayed wages
- Unfair or arbitrary termination
- Withholding of passport or other personal documents
- Unsafe or unhealthy working conditions
- Discrimination or harassment in the workplace
- Denial of entitled leave or benefits
- Any other violation of the UAE Labour Law or your employment contract
Before Filing a Complaint:
- Review Your Employment Contract: Familiarize yourself with the terms and conditions outlined in your contract.
- Gather Evidence: Collect all relevant documents that support your claim. This may include:
- Employment contract
- Salary slips
- Bank statements
- Emails or written communications
- Timesheets or attendance records
- Any other relevant documents
- Attempt Direct Resolution: If possible, try to resolve the issue amicably with your employer before filing a formal complaint.
Step-by-Step Complaint Filing Process:
- Choose Your Channel: MoHRE offers several convenient ways to file a complaint:
- Online: Through the MoHRE website (www.mohre.gov.ae)
- Mobile App: Download the MoHRE app (available on iOS and Android).
- Call Center: Contact the MoHRE hotline at 80060.
- In-Person: Visit a MoHRE office or Tasheel service center.
- Provide Your Information: You’ll need to provide your personal details, including your name, Emirates ID number, passport number, and contact information.
- Employer Details: Provide your employer’s information, including the company name, license number, and address.
- Complaint Details: Clearly describe the nature of your complaint. Be specific and provide dates, times, amounts, and any other relevant details.
- Submit Supporting Documents: Upload or present copies of your evidence (employment contract, salary slips, etc.).
- Receive a Complaint Number: After submitting your complaint, you’ll receive a reference number. Keep this number safe for tracking and follow-up.
What Happens After Filing a Complaint?
- Review: MoHRE will review your complaint and the supporting documents.
- Contact: MoHRE will contact your employer and inform them about the complaint.
- Mediation: MoHRE will attempt to mediate a resolution between you and your employer.
- Labor Court: If mediation fails, your case may be referred to the labor court for legal proceedings.
- Judgment: The labor court will issue a judgment based on the evidence presented.
Note: The timeframe for resolving a complaint can vary depending on the complexity of the case and the workload of MoHRE and the labor courts.
MoHRE Contact Information:
Website: www.mohre.gov.ae
Call Center: 80060
Mobile App: Available on the App Store and Google Play
Legal Advice:
This guide provides general information and should not be considered legal advice. For complex cases or specific legal guidance, it’s strongly recommended to consult with a labor lawyer in the UAE.
Conclusion:
Filing a labor complaint in the UAE is a straightforward process designed to protect workers’ rights. By understanding the steps involved, gathering the necessary evidence, and utilizing the available channels through MoHRE, you can effectively address employment-related issues and seek a fair resolution under the UAE Labour Law. Don’t hesitate to exercise your rights and seek the support you need to resolve your labor dispute.
