How to File a Labor Complaint in the UAE: A Detailed Guide

If you're facing employment-related issues in the UAE, such as unpaid salaries, unfair termination, or other violations of the UAE Labour Law, you have the right to file a labor complaint with the Ministry of Human Resources and Emiratisation (MoHRE). This guide provides a comprehensive overview of the process, empowering you to seek a fair resolution.

When to File a Labor Complaint:

You can file a complaint with MoHRE if you encounter any of the following labor-related issues:

• Unpaid or delayed wages
• Unfair or arbitrary termination
• Withholding of passport or other personal documents
• Unsafe or unhealthy working conditions
• Discrimination or harassment in the workplace
• Denial of entitled leave or benefits
• Any other violation of the UAE Labour Law or your employment contract

Before Filing a Complaint:

1. Review Your Employment Contract: Familiarize yourself with the terms and conditions outlined in your contract.
2. Gather Evidence: Collect all relevant documents that support your claim. This may include:
   • Employment contract
   • Salary slips
   • Bank statements
   • Emails or written communications
   • Timesheets or attendance records
   • Any other relevant documents
3. Attempt Direct Resolution: If possible, try to resolve the issue amicably with your employer before filing a formal complaint.

Step-by-Step Complaint Filing Process:

1. Choose Your Channel: MoHRE offers several convenient ways to file a complaint:
   • Online: Through the MoHRE website (www.mohre.gov.ae)
   • Mobile App: Download the MoHRE app (available on iOS and Android).
   • Call Center: Contact the MoHRE hotline at 80060.
   • In-Person: Visit a MoHRE office or Tasheel service center.
2. Provide Your Information: You'll need to provide your personal details, including your name, Emirates ID number, passport number, and contact information.
3. Employer Details: Provide your employer's information, including the company name, license number, and address.
4. Complaint Details: Clearly describe the nature of your complaint. Be specific and provide dates, times, amounts, and any other relevant details.
5. Submit Supporting Documents: Upload or present copies of your evidence (employment contract, salary slips, etc.).
6. Receive a Complaint Number: After submitting your complaint, you'll receive a reference number. Keep this number safe for tracking and follow-up.

What Happens After Filing a Complaint?

1. Review: MoHRE will review your complaint and the supporting documents.
2. Contact: MoHRE will contact your employer and inform them about the complaint.
3. Mediation: MoHRE will attempt to mediate a resolution between you and your employer.
4. Labor Court: If mediation fails, your case may be referred to the labor court for legal proceedings.
5. Judgment: The labor court will issue a judgment based on the evidence presented.

MoHRE Contact Information:

Legal Advice:

This guide provides general information and should not be considered legal advice. For complex cases or specific legal guidance, it's strongly recommended to consult with a labor lawyer in the UAE.

Conclusion:

Filing a labor complaint in the UAE is a straightforward process designed to protect workers' rights. By understanding the steps involved, gathering the necessary evidence, and utilizing the available channels through MoHRE, you can effectively address employment-related issues and seek a fair resolution under the UAE Labour Law. Don't hesitate to exercise your rights and seek the support you need to resolve your labor dispute.