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WhatsApp: +971 55 60 88 726
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Phone: +971 6 52 00 939
Emirates ID Replacement Service
Conditions for obtaining the service
- Customers must complete the requirements for obtaining the service (fingerprint, photo) within the specified period to avoid cancellation of the request.
- Customers must follow the instructions and requirements sent to them during the process to avoid cancellation of the request.
Service Limitations
- GCC Nationals: Must have proof of residence, investment, work, or study in the UAE.
- Presence in the UAE: The ID card holder must be present in the UAE. Applications from outside the country are not accepted.
Time to obtain the service
5 Days
Service Requirements and Fees
Applicant | Required Documents | Fees |
---|---|---|
UAE National |
| AED 300 + AED 40 service fee + AED 30 printing office fee |
GCC national |
| AED 300 + AED 40 service fee + AED 30 printing office fee |
Resident/Expat |
| AED 300 + AED 40 service fee + AED 30 printing office fee |
Notes: The card is issued for the same duration. AED 150 extra for urgent service at customer happiness centers.
Service Channels
Channel | Availability | Time to complete |
---|---|---|
Smart Services System (Website/Mobile App) | 24/7 | 5 Days |
Typing Centers | As per working hours | 5 Days |
Customer Happiness Centers | As per working hours | 24 hours (with urgent service) |
Service Journey
Refer to the original text for detailed steps on how to apply for the service through different channels.
Inquiries and complaints
Contact the Federal Authority for Identity, Citizenship, Customs and Ports Security (ICP) through the following channels:
- Social Media: ICA_Help (Facebook & Twitter)
- Email: Contactus@icp.gov.ae
- Website: www.icp.gov.ae
- Ask Hamad/chatbot (via website)
- Call Center: 600522222