Emirates ID Replacement Service

Conditions for obtaining the service

  • Customers must complete the requirements for obtaining the service (fingerprint, photo) within the specified period to avoid cancellation of the request.
  • Customers must follow the instructions and requirements sent to them during the process to avoid cancellation of the request.

Service Limitations

  • GCC Nationals: Must have proof of residence, investment, work, or study in the UAE.
  • Presence in the UAE: The ID card holder must be present in the UAE. Applications from outside the country are not accepted.

Time to obtain the service

5 Days

Service Requirements and Fees

ApplicantRequired DocumentsFees
UAE National
  • ID card data or a copy of the ID card
  • Personal photo (4.5 x 3.5 cm) with a white background (exceptions apply)
  • Original birth certificate for those younger than 15 years old
  • One of the parents’ passports or Emirates ID card (for those under 15 years old)
  • Other documents as specified in the original text
AED 300 + AED 40 service fee + AED 30 printing office fee
GCC national
  • ID card data or a copy of the ID card
  • Original valid passport
  • Original valid Gulf ID
  • Other documents as specified in the original text
AED 300 + AED 40 service fee + AED 30 printing office fee
Resident/Expat
  • ID card data or a copy of the ID card
  • Original valid passport
  • Original residence permit
  • Other documents as specified in the original text
AED 300 + AED 40 service fee + AED 30 printing office fee

Notes: The card is issued for the same duration. AED 150 extra for urgent service at customer happiness centers.

Service Channels

ChannelAvailabilityTime to complete
Smart Services System (Website/Mobile App)24/75 Days
Typing CentersAs per working hours5 Days
Customer Happiness CentersAs per working hours24 hours (with urgent service)

Service Journey

Refer to the original text for detailed steps on how to apply for the service through different channels.

Inquiries and complaints

Contact the Federal Authority for Identity, Citizenship, Customs and Ports Security (ICP) through the following channels:

  • Social Media: ICA_Help (Facebook & Twitter)
  • Email: Contactus@icp.gov.ae
  • Website: www.icp.gov.ae
  • Ask Hamad/chatbot (via website)
  • Call Center: 600522222